General Terms of Sale

The following General terms and conditions of sale state the rights, obligations, warranty disclaimers and responsibility that may be applied to the Customer.

Placing an order of a Product on the website, the Customer accepts the following terms:

  1. General conditions
  2. Application of terms and conditions
  3. Changes to Terms
  4. Changes in information related to Products and availabilities
  5. Prices
  6. Payment methods
  7. Payment Terms
  8. Confirmation receipt of the order, acceptance of the order, contract formation
  9. Account information
  10. Delivery
  11. Delivery date
  12. Title
  13. Customer acceptance of Products
  14. Right of withdrawal and return policy
  15. Exceptions from the right to withdraw
  16. Warranties and performance guarantees
  17. Limitation of liability
  18. Privacy policy
  19. Other
  20. Statutory rights and jurisdiction

1. General Conditions

In General Conditions of sale we will indicate with


2. Application of terms and conditions

2.1 The Customer’s order of Products and Services, whether made through the Piscor Website or the Piscor Call Center, is subject to these Terms. Any other different terms or conditions shall not be applied. These Terms substitute any different terms or conditions to which the Customer refers to or during any stage of the transaction.

2.2 A Customer is entitled to notify the seller of his intention to withdraw from the purchase, without any penalty and without the duty to state reasons within 14 business days from the delivery date. For further information about returns please see section 15 or contact the Piscor Call Center.


3. Changes to terms

3.1 These Terms, included payment, warranty and performance guarantees terms, may be modified by Piscor without notice. Moreover Piscor reserves the right to change at any time Products warranty terms which are separated. Piscor may give notice concerning any modification made on the Piscor Website, on Terms and on any other information by displaying such notices or hyperlinks to notices, or simply making modifications on the Piscor Website. It is therefore recommended to review frequently the content of the Piscor Website and these Terms. The contracts concluded on the basis of previous terms and conditions shall remain unchanged.

3.2 Particular attention has been paid to the accuracy of available information on the Piscor Website. Such information may contain inaccuracies or typographical errors, including price errors. Piscor shall not be responsible for such errors or inaccuracies. Piscor and its third party providers may, at any time, make any improvement and/or changes to Products, Services, Service programs, Prices and to other information on the Piscor Website. The updating of the Piscor Website entails the periodical modification of such information.


4. Changes in information related to Products and availabilities

4.1 Products are constantly updated and modified by Piscor. Piscor has the right at any time to update, modify and/or interrupt the sale of Product and/or accessories. Piscor may, at any time, modify the prices of Products listed as goods available on the Piscor Website. A price shall remain valid just for the day in which the Customer shall visit the Piscor webpage displaying such price, or for the day in which Piscor (through his call center or fax number or any other mean) shall communicate the price to the Customer.

4.2 Piscor is committed to ensure the availability of Products. The availability of Products may constantly vary and Products or group of different Products may have different availabilities. All orders are subject to availability of a Product or of relevant Products. Piscor reserves the right to give priority to orders and to allocate limited stocks for the orders as it deems most appropriate.

4.3 Weights and measures on the Piscor Website are approximate.


5. Prices

5.1 The price of Products correspond to the currently valid prices at the date and time of acceptance of the Customer’s order. Such prices may be specified on the Piscor Website or upon confirmation of the purchase of Product, but the final price shall correspond to the one notified by Piscor to the Customer at the time of Piscor’s acceptance of the order. Any incorrect price indication on the Piscor Website will be considered null and not applicable. In the event that an order of a Product, which price is incorrect, is formalized, the correct price, as determined by Piscor, will be notified to the Customer and the incorrect one will be substituted if the Customer wants to complete the online order.

5.2 Product prices includes VAT, but shipping and management costs, transport insurance, taxes or any taxes imposed by any authority are not included, unless otherwise specified. The Customer accepts to pay shipping and management costs of Products and any other cost described above, at the time of finalizing the order.


6. Payment methods

Piscor allows these payment methods:


​7. Payment terms

7.1 For electronic payments by Credit Card or PayPal, the Customer must provide sensitive data, required in the section dealing with the confirmation, to high security systems with SSL cryptography, provided by PayPal. Piscor doesn’t save bank details to guarantee more security to the processing of personal data.


​8. Confirmation receipt of the order, acceptance of the order, contract formation

8.1 All orders of Products made by the Customer with Piscor are subject to the Piscor’s acceptance. Piscor, in its sole discretion, reserves the right to accept or decline any order or to inform the Customer of its impossibility to process orders.

8.2 Piscor may send to the Customer a confirmation receipt of the order via email or using any other mean (including telephone). Such confirmation receipt may be generated automatically and does not constitute the acceptance of the order. The Piscor Website contains various automatic tools for identifying and reporting certain types of typing errors before placing the order. Such tools does not identify all errors or possible omissions, so it is necessary that the Costumer verifies the accuracy and the completeness of information entered in the order.

8.3 The acceptance of the order may be communicated by Piscor via email or using the written form. Piscor reserves the right to confirm or accept verbally (by telephone) orders placed through Call Center.

8.4 Any contract is dependent and it is influenced by checking availability and acceptance of the order, by the Customer’s credit card or by any other details of payment by Piscor. Unless and until Piscor hasn’t confirmed the acceptance of both aspects, Piscor shall not be obliged in any way to supply Products and Services. In the event where a Customer had choosen to use a different payment method other than credit card (and Piscor accepts this payment option), Piscor shall have the right to consider the order or the contract cancelled informing the Customer, where necessary, if it doesn’t receive such payment within 10 days from the date of confirmation of such order.

8.5 Files related to orders, confirmation receipts of the order and the Contracts (including the acceptance of such terms and orders) will be stored by Piscor for a reasonable period of time after delivery. The Customer may find such personal data in the Costumer Area. Although Piscor is able to provide a copy of the contract to the Costumer, if it is required (only upon written request), generally such material is not available to Customers. It is recommended to keep, as proof of purchase, a printed copy of these Terms, with a copy and/or a note of the order, of the confirmation receipt of the order, of the acceptance of the order, of the acceptance of the payment method and of the invoice.


9. Account Information

The Customer shall be responsible for:


10. Delivery

10.1 Products shall be delivered only to the delivery addresses of the countries indicated in Piscor cart. Piscor will choose for delivery, at its discretion, a reliable courier and appropriate means of transport. Piscor may deliver Products in instalments in any sequence. In the event that Products are delivered in instalments, every instalment shall constitute a separate contract. No default or non-compliance from Piscor about one or more instalments shall determine the amendment of the contract for the Products delivered in advance or for the Products not delivered. In the event that Piscor notifies to the Customer the incapacity to cope with delivery of any instalment of Product, the Customer’s acceptance of instalment already delivered shall be taken for granted.

10.2 An additional fee for delivery in minor islands is required. Additional costs may vary according to the country and they are indicated in the cart before the order confirmation.


11. Delivery date

11.1 Each Piscor Product has its own estimated delivery date. Considering all international brands, Piscor presents a very complex logistic system and so Piscor’s logistic hubs are located in various European countries. For this reason may happen that some products have a not immediate delivery date, it depends on the delivery country.

11.2 If, for force majeure reasons, some products cannot be delivered, Piscor may modify or cancel the order in agreement with the customer. Piscor’s sole obligation in case of changing or cancellation of the order consists in refunding the customer who has already paid.


12. Title     

Piscor shall maintain the full legal title of Products until amounts due for such Products has been paid in full (to the extent permitted by laws in force) and until the payment of any other Product ordered by the Customer has been made. Piscor reserves the right (in accordance with the applicable laws) to extinguish the Customer’s right of using Products, of selling Products, or any other form of treatment of Products; and to go to the Customer’s premises to regain possession of Products (or engaging a third party to do so on behalf of Piscor) if, for any reason, the payment is not made at the date fixed in advance or if the credit institution that issued the credit card refuses the payment or requires to Piscor to refund any amount paid for Products.


13. Costumer’s acceptance of Products

The Costumer, at the time of delivery, is responsible for checking the integrity of Products and for verifying their conditions, it also has to ensure that the content of the parcel which contains the Product is complete. The Products, at the time of delivery, shall be considered accepted by the Customer, in good conditions and complete of all accessories, components or other Products or elements that are part of them and that are packaged with them as agreed in the contract, unless, at the time of delivery or immediately after it, the Costumer has inspected Products and has notified to Piscor, or to the courier, the presence of defects or the absence of something.


14. Right of withdrawal and return policy

14.1 The Costumer may return the Products purchased obtaining a full refund of the sum effectively paid for the purchase of the Product within 14 business days after that he/she has received the Product, provided that all of the following conditions are met:

14.2 In the event that returned Products result:

  1. Damaged or used;
  2. Returned after the deadline of 10 business days;
  3. Without packaging or without an adequate packaging;
  4. With parts, including components, accessories, packaging, documents and/or other elements that are damaged or missing;
  5. Or also if the shipping costs had not been paid in advance.

In such cases Piscor reserves the right to refuse the refund of the purchase price of Product and to charge the Costumer the repair costs, replacement costs and other costs related to shipping costs. Piscor, in this case, may deduce these costs and costs for any amount that may refund to the Costumer.

14.3 When Products has been returned, Piscor may refund the relevant amount of purchase price of the Product paid to Piscor, in accordance with previous conditions; deducing any amounts and costs to give to Piscor (as agreed in advance), crediting them on the Costumer’s credit card or on the Customer’s bank account or in other ways. In the event that the reason of return is attributable to an error generated by Piscor, it shall refund the purchase price in full, including costs paid to Piscor by the Costumer.


15. Exception from the right to withdraw

The right to withdraw shall not be applied if the Costumer has purchased customized Products or Products built at the Customer’s request.


16. Warranties and performance guarantee

16.1 The Products that Piscor sells may be guaranteed for one, two or three years by the date of purchase, depending on the directions of the Producer. In the event that during such period defects in materials or in workmanship of the Product arise, the Assistance Center of experts in charge, the structure or another supplier of assistance shall repair or substitute the Product or defective parts. The repair or the substitution of Products or defective parts is the sole and exclusive remedy available to the Customer for a defective Product covered by warranty.

16.2 However, Warranties (and these Terms) do not modify or reduce, and must not be interpreted in this way, Customer’s statutory rights granted by law in force (whether in the case of the Customer or other) which shall not be contractually derogated or limited and that the Costumer may claim at its sole discretion.

16.3 These are some typical exceptions to Warranty coverage:

16.4 Placing an order on Piscor represents the full acceptance of terms and limitations of warranty, defined in such Terms and Warranties of Piscor.

16.5 Free services covered by Warranty shall be supplied only after showing the proof and the date of purchase. So the Customer must preserve a copy of the receipt or of the invoice of the product. 

16.6 All warranty claims must be carried out within the warranty period established in Warranty conditions, contacting the Piscor’s Call Center.

16.7 No written or oral information or communication, obtained by the Customer, by Piscor or other third parties or by after sales-services or other services or during the connection to the Piscor Website or by other means, shall constitute any warranty or condition that concerns Product features and its functionalities not expressly indicated in such Terms. Warranties, conditions or other binding terms, different from the ones indicated in such Terms, does not exist for Piscor; with the exceptions of terms indicated by Customer’s statutory rights granted by applicable laws that cannot be derogated or limited by a contract.

16.8 It is possible to find differences between Products delivered to the Costumer and Products, apparently equivalent, described in marketing materials (advertisement, catalogues, specification sheets and so on) of producers, of distributors, of sellers in other websites or other materials that may be intended or not for use in the Customer’s country of residence. Piscor is not liable for these differences.

16.9 Any other warranty or condition or any other term concerning Products that otherwise may be involved or incorporated in Legal Conditions, are expressly excluded (to the maximum extent permitted by law in force). Piscor’s employees are not authorized to amend these terms.

16.10 Piscor reserves the right to modify warranties at any time (included or to which reference is made in such Terms) and/or separated warranties (included in the Product). The contracts, which has been concluded and accepted on the basis of previous terms and conditions, including warranties applied on the purchase (at the moment of purchase), shall remain unchanged.

16.11 Repair procedures of a Product under warranty differ depending on the manufacturer’s instructions. Generally Piscor undertakes to withdraw faulty Products delivering it to the Repair and Assembly Center. The laboratory personnel contacts the Manufacturer to bring faulty Products to the attention of an expert. If the Manufacturer attributes the breakage to causes that allow replacement warranty, Piscor shall provide the Costumer with the new part. If the Customer wants that Piscor also provide for re-assembly of a Product with the new spare part, Piscor undertakes to submit an estimate for maintenance work. In any other case, it is required to the Customer only the reimbursement of expenses for collection and delivery of Products, amounted to 30 euros.

16.12 Replacement times for an item covered by warranty are completely independent of Piscor and they are linked to the availability of such item by the manufacturer.


17. Limitation of liability

The following Terms contain all duties and obligations arising from delivery or from non-delivery of Products by Piscor. Piscor (or any other third party) shall not be liable to the Customer for:


18. Privacy Policy

This Website collects some Personal Data from its Users.

Owner and Data Controller

Piscor Srl

Owner contact email:

Types of Data collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies, Usage Data, email address, first name and last name.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.


The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.


The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics, Tag Management, Remarketing and behavioral targeting, Access to third-party accounts, Contacting the User and Handling payments.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Facebook permissions asked by this Website

This Website may ask for some Facebook permissions allowing it to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it. This service allows this Website to connect with the User's account on the Facebook social network, provided by Facebook Inc.

For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy.

The permissions asked are the following:

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.


Provides access to the User's primary email address.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Further information about Personal Data

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookie Policy

This Website uses Cookies. To learn more and for a detailed cookie notice, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.


The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application)

The means by which the Personal Data of the User is collected and processed.


The service provided by this Website as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.


Small sets of data stored in the User's device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Website, if not stated otherwise within this document.


19. Other

19.1 Each of the Parties (as the Customer or Piscor) may send notices or communications to the other one by hand delivery or sending an email, a traditional mail or Fax. Notices or communications must be sent to the latest contact details specified by the receiving Party.

19.2 Notices and communications shall be considered received by the addressee (as applicable):

19.3 Communications via email shall be considered received by the addressee upon the occurrence of the first time condition between the following ones:

19.4 At any time the sender receives the notification of a failure in transmission of the email message to the recipient, the email message may not be considered as received by the recipient.

19.5 The cancellation of orders made by the Customer via email shall not be effective if it isn’t followed by timely Piscor’s acceptance.

19.6 Piscor may, at its sole discretion, accept orders, give a confirmation receipt of the order, accept or make other communications by telephone. Telephone communications made by Piscor shall be considered effective as much as written communications.

19.7 No omission or delay by one of the parties to require an objective interpretation of any of such Terms or to exercise any other right, power or remedy under these Terms, shall function as derogation from this principle, and nor the single or partial exercise of any right, power or remedy by one of the parties precludes any other or further exercise of such principle or the exercise of any other right, power, remedy. No derogation, without any limitation, upon request of the parties in the event of violation of the provisions included in such Terms, will function as derogation to any subsequent violations of such provision or of any other Terms.

19.8 In the event that one or more of such Terms shall result wholly or, partially illegal, not valid, inapplicable or forbidden in any aspect pursuant to laws, or regulations in force, or if they must be declared wholly or partially illegal, or inapplicable, pursuant to the relevant laws or to regulations of any jurisdiction or country or towards a certain category of persons; such provision or a part of it, only in the event where it is not possible a different interpretation which makes it legal, valid and applicable (and only in relation to such jurisdiction or country or category of persons), shall not be considered part of the contract to that extent. The legality, the validity or enforceability of the remaining part of such Terms or of the remaining part of the relevant Term, shall not be compromised in any way or affected by this principle (in relation to such jurisdiction, country or category of persons). The legality, the validity or enforceability of such provisions pursuant to the laws in force of any other jurisdiction or country or category of persons shall not be compromised or affected in any way.


20. Statutory rights and Jurisdiction

20.1 These Terms not amend (and shall not be intended as amendment) the Costumer’s statutory rights, which may not contractually be derogated or limited.