The following General terms and conditions of sale state the rights, obligations, warranty disclaimers and responsibility that may be applied to the Customer.
Placing an order of a Product on the website http://www.piscor.com, the Customer accepts the following terms:
In General Conditions of sale we will indicate with
2.1 The Customer’s order of Products and Services, whether made through the Piscor Website or the Piscor Call Center, is subject to these Terms. Any other different terms or conditions shall not be applied. These Terms substitute any different terms or conditions to which the Customer refers to or during any stage of the transaction.
2.2 A Customer is entitled to notify the seller of his intention to withdraw from the purchase, without any penalty and without the duty to state reasons within 14 business days from the delivery date. For further information about returns please see section 15 or contact the Piscor Call Center.
3.1 These Terms, included payment, warranty and performance guarantees terms, may be modified by Piscor without notice. Moreover Piscor reserves the right to change at any time Products warranty terms which are separated. Piscor may give notice concerning any modification made on the Piscor Website, on Terms and on any other information by displaying such notices or hyperlinks to notices, or simply making modifications on the Piscor Website. It is therefore recommended to review frequently the content of the Piscor Website and these Terms. The contracts concluded on the basis of previous terms and conditions shall remain unchanged.
3.2 Particular attention has been paid to the accuracy of available information on the Piscor Website. Such information may contain inaccuracies or typographical errors, including price errors. Piscor shall not be responsible for such errors or inaccuracies. Piscor and its third party providers may, at any time, make any improvement and/or changes to Products, Services, Service programs, Prices and to other information on the Piscor Website. The updating of the Piscor Website entails the periodical modification of such information.
4.1 Products are constantly updated and modified by Piscor. Piscor has the right at any time to update, modify and/or interrupt the sale of Product and/or accessories. Piscor may, at any time, modify the prices of Products listed as goods available on the Piscor Website. A price shall remain valid just for the day in which the Customer shall visit the Piscor webpage displaying such price, or for the day in which Piscor (through his call center or fax number or any other mean) shall communicate the price to the Customer.
4.2 Piscor is committed to ensure the availability of Products. The availability of Products may constantly vary and Products or group of different Products may have different availabilities. All orders are subject to availability of a Product or of relevant Products. Piscor reserves the right to give priority to orders and to allocate limited stocks for the orders as it deems most appropriate.
4.3 Weights and measures on the Piscor Website are approximate.
5.1 The price of Products correspond to the currently valid prices at the date and time of acceptance of the Customer’s order. Such prices may be specified on the Piscor Website or upon confirmation of the purchase of Product, but the final price shall correspond to the one notified by Piscor to the Customer at the time of Piscor’s acceptance of the order. Any incorrect price indication on the Piscor Website will be considered null and not applicable. In the event that an order of a Product, which price is incorrect, is formalized, the correct price, as determined by Piscor, will be notified to the Customer and the incorrect one will be substituted if the Customer wants to complete the online order.
5.2 Product prices includes VAT, but shipping and management costs, transport insurance, taxes or any taxes imposed by any authority are not included, unless otherwise specified. The Customer accepts to pay shipping and management costs of Products and any other cost described above, at the time of finalizing the order.
Piscor allows these payment methods:
7.1 For electronic payments by Credit Card or PayPal, the Customer must provide sensitive data, required in the section dealing with the confirmation, to high security systems with SSL cryptography, provided by PayPal. Piscor doesn’t save bank details to guarantee more security to the processing of personal data.
8.1 All orders of Products made by the Customer with Piscor are subject to the Piscor’s acceptance. Piscor, in its sole discretion, reserves the right to accept or decline any order or to inform the Customer of its impossibility to process orders.
8.2 Piscor may send to the Customer a confirmation receipt of the order via email or using any other mean (including telephone). Such confirmation receipt may be generated automatically and does not constitute the acceptance of the order. The Piscor Website contains various automatic tools for identifying and reporting certain types of typing errors before placing the order. Such tools does not identify all errors or possible omissions, so it is necessary that the Costumer verifies the accuracy and the completeness of information entered in the order.
8.3 The acceptance of the order may be communicated by Piscor via email or using the written form. Piscor reserves the right to confirm or accept verbally (by telephone) orders placed through Call Center.
8.4 Any contract is dependent and it is influenced by checking availability and acceptance of the order, by the Customer’s credit card or by any other details of payment by Piscor. Unless and until Piscor hasn’t confirmed the acceptance of both aspects, Piscor shall not be obliged in any way to supply Products and Services. In the event where a Customer had choosen to use a different payment method other than credit card (and Piscor accepts this payment option), Piscor shall have the right to consider the order or the contract cancelled informing the Customer, where necessary, if it doesn’t receive such payment within 10 days from the date of confirmation of such order.
8.5 Files related to orders, confirmation receipts of the order and the Contracts (including the acceptance of such terms and orders) will be stored by Piscor for a reasonable period of time after delivery. The Customer may find such personal data in the Costumer Area. Although Piscor is able to provide a copy of the contract to the Costumer, if it is required (only upon written request), generally such material is not available to Customers. It is recommended to keep, as proof of purchase, a printed copy of these Terms, with a copy and/or a note of the order, of the confirmation receipt of the order, of the acceptance of the order, of the acceptance of the payment method and of the invoice.
The Customer shall be responsible for:
10.1 Products shall be delivered only to the delivery addresses of the countries indicated in Piscor cart. Piscor will choose for delivery, at its discretion, a reliable courier and appropriate means of transport. Piscor may deliver Products in instalments in any sequence. In the event that Products are delivered in instalments, every instalment shall constitute a separate contract. No default or non-compliance from Piscor about one or more instalments shall determine the amendment of the contract for the Products delivered in advance or for the Products not delivered. In the event that Piscor notifies to the Customer the incapacity to cope with delivery of any instalment of Product, the Customer’s acceptance of instalment already delivered shall be taken for granted.
10.2 An additional fee for delivery in minor islands is required. Additional costs may vary according to the country and they are indicated in the cart before the order confirmation.
11.1 Each Piscor Product has its own estimated delivery date. Considering all international brands, Piscor presents a very complex logistic system and so Piscor’s logistic hubs are located in various European countries. For this reason may happen that some products have a not immediate delivery date, it depends on the delivery country.
11.2 If, for force majeure reasons, some products cannot be delivered, Piscor may modify or cancel the order in agreement with the customer. Piscor’s sole obligation in case of changing or cancellation of the order consists in refunding the customer who has already paid.
Piscor shall maintain the full legal title of Products until amounts due for such Products has been paid in full (to the extent permitted by laws in force) and until the payment of any other Product ordered by the Customer has been made. Piscor reserves the right (in accordance with the applicable laws) to extinguish the Customer’s right of using Products, of selling Products, or any other form of treatment of Products; and to go to the Customer’s premises to regain possession of Products (or engaging a third party to do so on behalf of Piscor) if, for any reason, the payment is not made at the date fixed in advance or if the credit institution that issued the credit card refuses the payment or requires to Piscor to refund any amount paid for Products.
The Costumer, at the time of delivery, is responsible for checking the integrity of Products and for verifying their conditions, it also has to ensure that the content of the parcel which contains the Product is complete. The Products, at the time of delivery, shall be considered accepted by the Customer, in good conditions and complete of all accessories, components or other Products or elements that are part of them and that are packaged with them as agreed in the contract, unless, at the time of delivery or immediately after it, the Costumer has inspected Products and has notified to Piscor, or to the courier, the presence of defects or the absence of something.
14.1 The Costumer may return the Products purchased obtaining a full refund of the sum effectively paid for the purchase of the Product within 14 business days after that he/she has received the Product, provided that all of the following conditions are met:
14.2 In the event that returned Products result:
In such cases Piscor reserves the right to refuse the refund of the purchase price of Product and to charge the Costumer the repair costs, replacement costs and other costs related to shipping costs. Piscor, in this case, may deduce these costs and costs for any amount that may refund to the Costumer.
14.3 When Products has been returned, Piscor may refund the relevant amount of purchase price of the Product paid to Piscor, in accordance with previous conditions; deducing any amounts and costs to give to Piscor (as agreed in advance), crediting them on the Costumer’s credit card or on the Customer’s bank account or in other ways. In the event that the reason of return is attributable to an error generated by Piscor, it shall refund the purchase price in full, including costs paid to Piscor by the Costumer.
The right to withdraw shall not be applied if the Costumer has purchased customized Products or Products built at the Customer’s request.
16.1 The Products that Piscor sells may be guaranteed for one, two or three years by the date of purchase, depending on the directions of the Producer. In the event that during such period defects in materials or in workmanship of the Product arise, the Assistance Center of experts in charge, the structure or another supplier of assistance shall repair or substitute the Product or defective parts. The repair or the substitution of Products or defective parts is the sole and exclusive remedy available to the Customer for a defective Product covered by warranty.
16.2 However, Warranties (and these Terms) do not modify or reduce, and must not be interpreted in this way, Customer’s statutory rights granted by law in force (whether in the case of the Customer or other) which shall not be contractually derogated or limited and that the Costumer may claim at its sole discretion.
16.3 These are some typical exceptions to Warranty coverage:
16.4 Placing an order on Piscor represents the full acceptance of terms and limitations of warranty, defined in such Terms and Warranties of Piscor.
16.5 Free services covered by Warranty shall be supplied only after showing the proof and the date of purchase. So the Customer must preserve a copy of the receipt or of the invoice of the product.
16.6 All warranty claims must be carried out within the warranty period established in Warranty conditions, contacting the Piscor’s Call Center.
16.7 No written or oral information or communication, obtained by the Customer, by Piscor or other third parties or by after sales-services or other services or during the connection to the Piscor Website or by other means, shall constitute any warranty or condition that concerns Product features and its functionalities not expressly indicated in such Terms. Warranties, conditions or other binding terms, different from the ones indicated in such Terms, does not exist for Piscor; with the exceptions of terms indicated by Customer’s statutory rights granted by applicable laws that cannot be derogated or limited by a contract.
16.8 It is possible to find differences between Products delivered to the Costumer and Products, apparently equivalent, described in marketing materials (advertisement, catalogues, specification sheets and so on) of producers, of distributors, of sellers in other websites or other materials that may be intended or not for use in the Customer’s country of residence. Piscor is not liable for these differences.
16.9 Any other warranty or condition or any other term concerning Products that otherwise may be involved or incorporated in Legal Conditions, are expressly excluded (to the maximum extent permitted by law in force). Piscor’s employees are not authorized to amend these terms.
16.10 Piscor reserves the right to modify warranties at any time (included or to which reference is made in such Terms) and/or separated warranties (included in the Product). The contracts, which has been concluded and accepted on the basis of previous terms and conditions, including warranties applied on the purchase (at the moment of purchase), shall remain unchanged.
16.11 Repair procedures of a Product under warranty differ depending on the manufacturer’s instructions. Generally Piscor undertakes to withdraw faulty Products delivering it to the Repair and Assembly Center. The laboratory personnel contacts the Manufacturer to bring faulty Products to the attention of an expert. If the Manufacturer attributes the breakage to causes that allow replacement warranty, Piscor shall provide the Costumer with the new part. If the Customer wants that Piscor also provide for re-assembly of a Product with the new spare part, Piscor undertakes to submit an estimate for maintenance work. In any other case, it is required to the Customer only the reimbursement of expenses for collection and delivery of Products, amounted to 30 euros.
16.12 Replacement times for an item covered by warranty are completely independent of Piscor and they are linked to the availability of such item by the manufacturer.
The following Terms contain all duties and obligations arising from delivery or from non-delivery of Products by Piscor. Piscor (or any other third party) shall not be liable to the Customer for:
It is imperative for us the protection of your personal data. We implement all the directives to ensure that all data are processed in a safer and reasonable way.
You can print or save this document using your browser functionality. Alternatively you can download a PDF version of this document, by clicking here.
Giving consent to the following statement about data protection, you’ll authorize Piscor SRL, via Benigno Crespi 19 – 20159 Milan, (hereinafter: Piscor) to detect, process and use your personal data subject to the applicable law in terms of data protection and of the following dispositions.
According to the federal law in terms of data protection, Piscor is the data controller for the detection, processing and using of your personal data.
If you want to withhold consent to the detection, processing and using of your personal data, according to the dispositions in terms of data protection or if you want to withhold consent to individual points, you can send your declaration through the Piscor’s Email Contact Form.
Personal data are those regarding a natural identifiable person, with a name, a surname, an address and a telephone number. The anonymous statistical data acquired by the website are not included among your personal data.
The processes of detection, processing and using of your personal data follow the rules of procedures provided by law about data protection and media law. So, we use your personal data exclusively to manage logistics, administrative and marketing processes linked to Piscor.
In no event your data will be supplied to third parties with the exception of our service providers, as forwarders and banks, which can use your data as a result of their appointment. They may not use your data for other purposes.
In the event that there is no obligation of data storage and if you have benefited of the right of deletion of data, your data shall be deleted when they won’t be necessary for the purpose for which they had been saved, or, if the storage shall be prohibited for other legal reasons.
Cookies acceptance is not an essential condition for browsing on Piscor’s website. However, without this acceptance it is not possible to place orders and to use the advanced features of the website.
Cookies are small files which are saved on your device and which allow a communication with our website. There are two types of cookies: session-cookies, which are deleted after that you have closed your browser and temporary cookies which are saved on your device for a defined period of time.
Piscor mainly uses session-cookies, which are deleted from your browser when it is closed. Instead the others are temporary cookies and they are useful to customize the offer on the website.
Piscor doesn’t save Personal data in cookies, but only alphanumeric codes useful to customize the offer on the website, to place orders and to allow marketing campaigns.
More specifically Piscor uses the following types of cookies:
From the first access this cookies allow to the site to function correctly and to view contents on your device recognizing the language and the market of the Country from which you have chosen to connect. If you are a registered user, they allow to identify you and to have access to the services of dedicated areas. Navigation cookies are technical cookies and they are necessary to the functioning of the site.
These cookies allow, following an explicit request from you, to recognize you on subsequent accesses in order to not enter your data every time. Functional cookies are not essential for the functioning of the site, but they improve the quality of navigation experience.
These cookies are used for processing statistical analyses about users’ browsing mode on our site. Piscor processes the results of these analysis in anonymous form and exclusively for statistical finalities.
These cookies are used to create users’ profiles in order to send commercial messages which meet the preferences expressed during the visit or to improve your navigation experience: while you’re browsing on the website these cookies are useful to show products which may interest you or similar to the ones which you have viewed.
These cookies are essential to authorize your social account to interact with our website. They are used, for example, to enable you to express your appreciation and to share it with your social networking friends. Social network cookies aren’t necessary for navigation.
Piscor uses some advertising partners which help to make internet offer and Piscor websites more interesting for customers. So, when you’re visiting our website, also cookies of Associated Companies, that doesn’t contain personal data, will be saved on your hard disk drive.
Our websites in this cases use the so-called re-targeting technologies. We use these technologies to make the offer more interesting for the user. This technique allows to make ourselves visible on our partners websites to the users who have previously shown interest for our online shop and for our products.
I express my agreement for the use of so-called cookies, for saving and using of my personal data. Moreover I express my agreement on saving my personal data in cookies also after closing of the browser in order to be used, for example, during the next visit of the websites. I have the right to withdraw my consent for the future at any time, by changing browser settings and blocking cookies.
You can set in your browser if you want to accept the cookies’ saving only upon request. If you want to accept Piscor’s cookies, but not the ones of our companies, services and partners, you can select in your browser the setting “block third party cookies”.
For each access at Piscor’s pages, users’ data will be transmitted through the internet browser and they will be saved in protocol file, the so-called servers’ logfiles. These following data will be saved: date and time of access, the name of the website which you have visited, IP address, referrer’s URL (Source URL from which you’re arrived on Piscor’s websites), the amount of transmitted data, information concerning product and type and version of browser used.
The user’s IP addresses are deleted or they are made anonymous at the end of the use. In case of anonymization the IP addresses will be modified in such a way that they cannot be attributed to a determined natural person unless with an excessive effort in terms of time, costs and labour.
We analyze this series of logfile data anonymously in order to improve our offers and the Piscor’s shop, to make it simpler, to find and delete errors quickly and to control server capacities.
We use the so-called tracking technologies to improve and optimize continuously our offer. To this end we use Google Analytics Services.
Google Analytics is a Google Inc. service, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”, text files saved on you device, which allow to analyse how you use our internet offer through Google. The information obtained from cookie about your use in our web (including the IP address) are normally transmitted and stored on Google Analytics server in the USA.
We inform you that Google Analytics on our websites was broadened with the “gat.anonymizelp();” code in order to ensure the anonymous detection of the IP addresses (the so-called IP-Maskings).
Therefore, upon our request, Google obtains your IP address only in abridged form; this guarantees the anonymity and doesn’t allow your identification. In the case of activation of the IP anonymization on this website, your IP address will be previously shortened within the EU Member States or within other States that have acceded to the Agreement on the European Economic Area.
Only in exceptional cases the entire IP address will be send to Google USA servers and after will be shortened there.
In addition Google respects the data protection provisions of the “US-Safe-Harbor” convention and it is registered in the program “Safe Harbor” of the U.S Department of Commerce. Google will use these information to assess your use of our websites, to compile protocols on website activity and to provide other services associated with the use of the website and of internet. The IP address that Google Analytics transfers from your browser will not be associated with other Google data.
Google will transmit these information to third parties only in case of legal requirements or for data processing. In no event Google will associate your data with others collected by Google.
Using these websites you’ll accept personal data processing activities which will be detected in the manner described above and for the above mentioned purposes.
You can avoid the memorization of cookies by setting the software of your browser, but we inform that in such case the functionalities of your websites may be compromised. Moreover you can also prevent Google’s data detection generated by the cookies and related to your use of the website (including the IP address); the same thing happens with the Google’s processing of such data. To this end you can download and install the browser plugin available at the following link.
You can find further information about Google Analytics and data protection at the following address: https://tools.google.com/dlpage/gaoptout?hl=en
Our Website uses Social Plugins (“Plugins”) of different social networks. With the support of these plugins you can, for example, share contents or recommend products.
Through the inclusion of plugins the social network receives information which you have opened in the corresponding page of our website. If you are logged in this social network it will be possible to attribute the visit to your user. If you interact with the plugin and actions as, for example, the “like” Facebook button or if you leave a comment, the information will be transmitted directly from your browser to the social network which will save them.
You can find information about the purpose and scope of data collection, the subsequent processing and the using through social networks, as well as your corresponding rights and setting options to protect your privacy, in indications of data protection in the respective networks or websites.
The links are listed below.
If you don’t want that your computer collects data on our website you must log out of your network account before visiting our website.
We use the following plugins on our websites: Facebook, Google+, Twitter and Pinterest.
We use social plugins originating from the social network Facebook.com which is operated by Facebook.Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA (“Facebook”).
At the following link you can find Facebook’s Data Protection Declaration: indications about Facebook’s data protection
We use social plugins from the social network Google+ which is operated by Google.
At the following link you can find Google’s Data Protection Declaration: indications about Google’s data protection.
We use social plugins originating from the social network Twitter.com which is operated by Twitter.Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”).
At the following link you can find Twitter’s Data Protection Declaration: indications about Twitter’s data protection.
We use social plugins originating from the social network Pinterest.com which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, USA (“Pinterest”).
At the following link you can find Pinterest’s Data Protection Declaration: indications about Pinterest’s data protection.
We offer you the possibility to register on our websites directly with your existing profile of one of the social networks which we have selected
We use the “Facebook Connect” function which is offered by Facebook. If you want to use this function you’ll be redirected to Facebook. After you’ll be required to register with your username and password. Obviously we do not receive any information regarding your registration data.
If you’re already connected to Facebook the system will skip this passage.
Facebook informs you about data which will be transmitted (public profile, friends list, email address, and current address). Confirm the data transmission with “OK” button. We create a customer account with the transmitted data, friends list won’t be saved. There won’t be a permanent connection between your customer account and your Facebook account.
You can find information about the purpose and scope of data collection, the subsequent processing and the using through social networks, as well as your corresponding rights and setting options to protect your privacy, in indications of data protection in the respective networks or websites.
We’ll transfer your personal data in a safe way through the SLL system (Secure Socket Layer).
Personal Data Protection Law provides that our customer shall have the right to receive free information about their stored data and eventually they may request the correction, blocking or deletion through the Piscor’s Email Contact Form.
19.1 Each of the Parties (as the Customer or Piscor) may send notices or communications to the other one by hand delivery or sending an email, a traditional mail or Fax. Notices or communications must be sent to the latest contact details specified by the receiving Party.
19.2 Notices and communications shall be considered received by the addressee (as applicable):
19.3 Communications via email shall be considered received by the addressee upon the occurrence of the first time condition between the following ones:
19.4 At any time the sender receives the notification of a failure in transmission of the email message to the recipient, the email message may not be considered as received by the recipient.
19.5 The cancellation of orders made by the Customer via email shall not be effective if it isn’t followed by timely Piscor’s acceptance.
19.6 Piscor may, at its sole discretion, accept orders, give a confirmation receipt of the order, accept or make other communications by telephone. Telephone communications made by Piscor shall be considered effective as much as written communications.
19.7 No omission or delay by one of the parties to require an objective interpretation of any of such Terms or to exercise any other right, power or remedy under these Terms, shall function as derogation from this principle, and nor the single or partial exercise of any right, power or remedy by one of the parties precludes any other or further exercise of such principle or the exercise of any other right, power, remedy. No derogation, without any limitation, upon request of the parties in the event of violation of the provisions included in such Terms, will function as derogation to any subsequent violations of such provision or of any other Terms.
19.8 In the event that one or more of such Terms shall result wholly or, partially illegal, not valid, inapplicable or forbidden in any aspect pursuant to laws, or regulations in force, or if they must be declared wholly or partially illegal, or inapplicable, pursuant to the relevant laws or to regulations of any jurisdiction or country or towards a certain category of persons; such provision or a part of it, only in the event where it is not possible a different interpretation which makes it legal, valid and applicable (and only in relation to such jurisdiction or country or category of persons), shall not be considered part of the contract to that extent. The legality, the validity or enforceability of the remaining part of such Terms or of the remaining part of the relevant Term, shall not be compromised in any way or affected by this principle (in relation to such jurisdiction, country or category of persons). The legality, the validity or enforceability of such provisions pursuant to the laws in force of any other jurisdiction or country or category of persons shall not be compromised or affected in any way.
20.1 These Terms not amend (and shall not be intended as amendment) the Costumer’s statutory rights, which may not contractually be derogated or limited.